I do not have a credit account with you, can I still order?
Yes, as well as accepting cash, we also take credit/debit card payments

Do you only sell forklift parts that are in the catalogue or on the website?
No, We sell ANY PART for ANY MAKE or ANY MODEL of forklift truck.

I do not know the part number. Can you still help me?
Yes, Most of our enquiries are from customers who do not have the part numbers. Please fill in the enquiry form giving full truck make, model and serial number and we will find the part for you.

If we place an order how quickly will the goods be delivered?
As soon as we receive your order we will inform you if the goods are in stock. Most stock items are sent for next day delivery, either by Parcelforce or UPS.

If there is no stock, how long will we have to wait for the goods?
We will contact you to advise an expected delivery date.

If there are backorders from my order will you charge me postage for sending them to me?
NO, we only make one delivery charge per order.

I have ordered the wrong forklift part. Can I return it for credit?
As long as the part was a stock item, then yes. We will issue you with a goods return sheet that must be sent back with the item. No goods return sheet, no credit. If the part was ordered in especially for you then we will ask our suppliers if they will accept the part back. Usually they will. If the part is non-returnable we usually inform you when you first place the order.

You do not react after I e-mail you, what is wrong?
Please be aware that we do operate a spam filter on our incoming email. Please use the online enquiry form for your first enquiry and then we shall add your email address to the "allowed" email list. Failure to use the form will result in your enquiry being "bounced" back to you.